H2O Getaways Terms and Conditions

1. Agreement to Terms

By confirming your booking, you (the “Renter”) agree to abide by these Terms and Conditions in full. The Renter must be at least 25 years old and accept responsibility for all group members under this agreement.

2. Booking and Correspondence

Upon confirmation of your booking, all correspondence will be directed to the Renter, who is responsible for ensuring the accuracy of all required personal information.

3. Booking Confirmation

A Booking Confirmation will be emailed to the Renter once the reservation and payment are confirmed by phone.

4. Cancellation Policy

• Deposit: The reservation deposit is non-refundable.
• Weather: No refunds are provided for cancellations due to inclement weather.
• Weather Delays: H2O Getaways reserves the right to delay departure if conditions are unsafe, though it is not obligated to do so.

5. Captain Requirements

The minimum age to captain a bareboat charter is 25 years. H2O Getaways reserves the right to deny rentals to anyone suspected of being under the influence of drugs or alcohol.

6. Proof of Competency

The Renter must demonstrate competency prior to departure, including:

• Completing a safety briefing and onboard training with H2O Getaways staff.
• Presenting a valid Pleasure Craft Operator Card (PCOC) and either a driver’s license or passport.

H2O Getaways provides all legally required safety equipment. It is the Renter’s responsibility to adhere to all applicable boating regulations.

7. Navigation Boundaries

The Renter agrees to operate the vessel only within Trent Port Marina and the Trent-Severn Waterway between Locks 1–20. All charters must depart from and return to Trenton Lock 1.

8. Minimum Crew Requirements

A minimum of two adults is required to operate the boat for safe handling at locks and docks. Occupancy must not exceed the boat’s licensed capacity.

9. Occupancy Limits

Boat occupancy cannot exceed the allowable maximum for the boat model. All passengers, including children and infants, count towards this limit.

10. Pets

Well-behaved dogs are welcome at H2O Getaways’ discretion, subject to a fee of $25 per day per pet. Additional cleaning fees may apply. Dogs must be leashed at the marina and locks and crated if left unattended (outside Trent Port Marina). Pet owners must pick up after their pets; pet life jackets are not provided.

11. Smoking Policy

Smoking, of any kind, is strictly prohibited on the boat. Violation of this policy will result in cleaning fees deducted from your security deposit.

12. Alcohol and Cannabis

Alcohol and cannabis laws apply on the boat. Consumption is permitted only when the boat is anchored or secured to the shore. Operating the vessel under the influence of drugs or alcohol is prohibited, and the Renter is responsible for ensuring all passengers comply with applicable laws.

13. Payment and Reservation Deposit

• Deposit: A non-refundable $500 deposit is required at booking.
• Payment Schedule:
  • 50% due 60 days prior to departure.
  • Remaining balance due 30 days prior to departure.
  • Full payment is required if booking within 30 days of departure.
• Failure to pay on time will result in cancellation, forfeiture of the deposit, and relevant charges.

All rates are quoted in CAD and subject to applicable taxes.

14. Security Deposit

• A $4,000 security deposit is required at departure via pre-authorization on a VISA or Mastercard. Failure to provide this pre-authorization will result in cancellation without a refund.
• The deposit will cover any damages or losses incurred during the rental. The Renter must sign an acknowledgment of liability for loss or damage.

15. Insurance

All H2O Getaways houseboats are fully insured.

16. Equipment Readiness and Delays

H2O Getaways will make every effort to ensure equipment is ready at the scheduled departure time. If a delay exceeds 24 hours, one night’s accommodation will be provided, and fees will be prorated. For failures during the rental, the Renter may end the rental with a refund for unused days if repairs exceed 24 hours.

17. Equipment Maintenance

The Renter agrees to maintain the equipment in safe condition. If a defect appears, the Renter must contact H2O Getaways immediately. Continued use without instruction is at the Renter’s risk.

18. Liability Waiver

The Renter releases H2O Getaways and its affiliates from all claims for damages or injuries. The Renter agrees to indemnify H2O Getaways from liabilities arising from use of the equipment, including injury, death, or property damage, even if partially caused by H2O Getaways.

19. Security Deposit Use

The security deposit may be used for:

• Boat or equipment damage.
• Costs related to incidents during the rental.
• Damage to third-party property.
• Loss of revenue during necessary repairs.

20. Additional Costs for Damages

If damages exceed the deposit amount, H2O Getaways reserves the right to pursue further compensation as permitted by law.

21. Dispute of Damages

In case of a dispute over damages, H2O Getaways may retain the full deposit until resolution.

22. Post-Charter Deposit Release

After inspection of the boat and marina property, any remaining deposit funds will be released, though it may take up to 30 days to reflect depending on the bank.

23. Additional Charges

• Fuel: Boats must be returned with a full tank; otherwise, fuel costs and an administration fee will be applied.
• Waste: Waste tanks must be emptied before return, or an additional fee will apply.
• Late Returns: A late fee of $50 per 15 minutes applies for delays beyond the scheduled return time.

By proceeding with your booking, you acknowledge and agree to these Terms and Conditions, and that failure to comply may result in forfeiture of the deposit, additional charges, or cancellation of future rentals with H2O Getaways.